At WH Heating Services Ltd we pride ourselves on excellent customer service and on rare occasions things can go wrong. In these instances, we are committed to taking the necessary corrective action.

Contact

A complaint can be logged in the following ways:
Email: info@whheatingservices.com
Website: www.whheatingservices.com via our contact form
Phone: 07823558003
Post: WH Heating Services Ltd
13 Nursery Close
Hellesdon
Norwich
Norfolk
NR6 5SL

Service standards

All complaints will:

  1. Have acknowledgement sent to the customer within 24 hours (weekdays)
  2. Strive to resolve complaints within 10 working days, should there be any delay we will make sure to keep in communications with the customer at regular intervals with updates. The only exception to this rule may occur when involving extensive repairs, work or damage claims.

Financial Ombudsman Service

If you want the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response contact with you.

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 0234567
Email: complaints.info@financial-ombudsman.org.uk

Further help and advice can be obtained from visiting their website at financial-ombudsman.org.uk